Shipments and returns

Your pack shipment

Packages are generally dispatched within 2-3 working days after receipt of payment and are shipped via various courier services. If you require express delivery please contact us, to arrange this. Shipping fees include handling and packing fees as well as postage costs. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Delivery Charges

All prices on our website are exclusive of delivery charges which will be added to the price of the products. Delivery prices quoted are for UK Mainland addresses.

There will be extra charges for address in the Channel Islands, Shetland Isles, Scilly Isles, Orkney Isles, Isle of Man, Other Scottish Islands, for more information about delivery charges for these areas please contact us.

Delivery Times

We will endeavour to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes outside our control. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods.

Availability of Goods

All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.

Non Delivery of Goods

Once delivery has been arranged it is the customer's responsibility to ensure that someone is at the property to accept the goods. Should our vehicles or vehicles delivering on our behalf arrive and not be able to deliver a fixed charge of £25 will be made. This is the cost incurred for storage of the item and arranging re-delivery or return delivery to our warehouse. By accepting our terms and conditions you are agreeing the additional charge can be taken from your credit or debit card.
In all cases delivery charges are non-refundable once delivery has been attempted.

The delivery charge we make is a subsidised charge and does not reflect the true cost of delivering the items we sell. Should you wish to return an item please be aware that should you choose to use our carriers the charge will be a minimum admin and collection charge of £55.

Time Limitation for Notification of Claims:

Damage in Transit: If goods arrive in a damaged condition you must make a note on the carrier's delivery consignment note and return the goods with the carrier. By signing for the goods you are stating that you are willing to keep the goods regardless of condition. Failure to return known damaged goods or failure to fully check items prior to accepting them is the responsibility of the customer.

Shortages: It is your responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Any shortages must be noted on the consignment note and it will be your responsibility to notify us within 10 days from delivery.

Incorrect Goods: It is your responsibility to notify us of any incorrect goods supplied within 7 days from delivery.