Terms and Conditions

The following terms and conditions apply to all transactions on www.dbflondon.com.

The use of this site indicates your acceptance of these terms and conditions. The placement of an order indicates your acceptance of these terms and conditions.

Please read them carefully and print a copy for future reference.

General

These terms and conditions do not affect your statutory rights. To order goods through this website you must accept delivery to a UK mainland address. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

Payment

The total price payable for the goods will be debited from your account at the time you place your order. We are entitled to make adjustments to the price to take account of any increase in our suppliers' prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. We will inform you of the correct price and give you the opportunity to cancel the order. All prices on our website are inclusive of VAT but exclusive of delivery charges which will be payable as indicated at the time of placing your order & confirmed during the checkout process.

Payment Methods

We accept all major credit and debit cards including Visa, Mastercard and Switch. At time of ordering you must provide us with your exact billing address and telephone number - the address and phone number your credit card bank has on file for you. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your credit card has been properly received.  

Delivery

Packages are generally dispatched within 2-3 working days after receipt of payment and are shipped via our delivery drivers. If you require express delivery please contact us, to arrange this. Shipping fees include handling and packing fees as well as postage costs. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Delivery Charges

All prices on our website are exclusive of delivery charges which will be added to the price of the products. Delivery prices quoted are for most UK Mainland addresses.

Delivery Times

We will endeavour to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes outside our control. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods.

Availability of Goods

All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.

Non Delivery of Goods

Once delivery has been arranged it is the customer's responsibility to ensure that someone is at the property to accept the goods. Should our vehicles or vehicles delivering on our behalf arrive and not be able to deliver a fixed charge of £25 will be made. This is the cost incurred for storage of the item and arranging re-delivery or return delivery to our warehouse. By accepting our terms and conditions you are agreeing the additional charge can be taken from your credit or debit card.
In all cases delivery charges are non-refundable once delivery has been attempted.

The delivery charge we make is a subsidised charge and does not reflect the true cost of delivering the items we sell. Should you wish to return an item please be aware that should you choose to use our carriers the charge will be a minimum admin and collection charge of £55.

Time Limitation for Notification of Claims:

Damage in Transit: If goods arrive in a damaged condition you must make a note on the carrier's delivery consignment note and return the goods with the carrier. By signing for the goods you are stating that you are willing to keep the goods regardless of condition. Failure to return known damaged goods or failure to fully check items prior to accepting them is the responsibility of the customer.

Shortages: It is your responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Any shortages must be noted on the consignment note and it will be your responsibility to notify us within 10 days from delivery.

Incorrect Goods: It is your responsibility to notify us of any incorrect goods supplied within 7 days from delivery.

Returns

Distance Selling Regulations (DSR) customers have right to 'cancel' the contract within 7 days starting the day of delivery. Returned goods must be in their original packaging and must be in a unopened state. On any cancellations of orders, 15% of the goods values will be withheld/forfeited to cover restocking costs and items must returned at the customers own cost. Any Damages to goods upon delivery will have to be informed to the driver or reported to us within 7 days of receiving the goods.For any goods subject to self assembly, we do not accept liability for damages caused during assembly. Refunds will only be issued to goods that have been received as damaged and will not be offered to unwanted items. Refunds will be for the goods value and not the delivery charge.

VAT

All prices include VAT- Registration Number GB657218031